24-hour connection guarantee

What is covered

• The eSIM was not delivered after payment.
• The eSIM cannot be installed because of a fault on our side or the supplier’s.
• The eSIM is installed but does not connect within 24 hours of arriving in a destination your plan covers.

What is not covered

• A phone that does not support eSIM or is locked to one carrier — check it first on the phone check page.
• A destination that your plan does not cover.
• An eSIM profile that was deleted from the phone.
• Data that has already been used.

How to use the guarantee

• Write to support in the Telegram bot or at support@noidesim.com.
• Send your order code (XXXX-XXXX-XXXX) and a screenshot of the error or of your mobile data settings.
• We fix it (a setting or a network change), send a new eSIM, or refund you if it cannot be fixed. Live support answers 09:00–21:00 Central European time.

How refunds are paid

Refunds go back through the original payment method where possible: Telegram Stars through Telegram, crypto to an address you give us, minus the network fee. We never ask for your name or ID to refund. Full rules are in the Terms of Service.

Questions

When do the 24 hours start?

When you arrive in the destination your plan covers, not when you buy. You can buy weeks before the trip.

Why do I need my order code?

We keep no email or account, so the order code is how we find your eSIM. It is on your order page and in the order PDF.

What if the speed is slow?

Speed depends on the local network, so we cannot guarantee it. Write to support anyway: switching the network often helps.